Shipping policy

Welcome to Dark Store. By accessing our website or purchasing from us, you agree to comply with and be bound by the following Terms of Service.

Please read these terms carefully before using our website.

General Terms

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws.

You agree not to use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.

We reserve the right to refuse service to anyone at any time where reasonably necessary.

Products and Services

We make reasonable efforts to display product descriptions, images, specifications, and pricing accurately.

However, slight differences in colour, packaging, appearance, or product details may occur due to screen settings, supplier updates, or manufacturing variations.

We reserve the right to:

  • Modify or discontinue products without prior notice

  • Limit product quantities

  • Correct pricing or description errors

  • Cancel orders where necessary

Pricing and Payments

All prices displayed on Dark Store are in Indian Rupees (INR) unless stated otherwise.

Prices may change without prior notice.

Payments are processed through available payment gateways and payment service providers. By placing an order, you agree to provide accurate billing and payment information.

Orders

After placing an order, you may receive an order confirmation through email, SMS, or other available communication methods.

We reserve the right to cancel or reject an order in cases including:

  • Incorrect pricing

  • Product unavailability

  • Suspected fraudulent activity

  • Incorrect customer information

  • Delivery service limitations

  • Payment failure

If payment has already been completed for a cancelled order, an eligible refund will be processed.

Shipping and Delivery

Orders are shipped to eligible locations within India.

Estimated delivery timelines may vary depending on the customer's location, courier availability, product availability, and other operational factors.

Delivery dates are estimates and are not guaranteed.

Dark Store will not be responsible for delays caused by courier companies, weather conditions, incorrect addresses, government restrictions, or circumstances beyond our reasonable control.

Returns and Refunds

Returns, replacements, and refunds are governed by our Refund and Returns Policy.

Customers are responsible for reviewing the applicable return conditions before requesting a return or refund.

Cancellation

Order cancellation requests should be submitted as soon as possible.

Once an order has been processed, packed, or shipped, cancellation may not be possible.

Dark Store reserves the right to determine whether an order can be cancelled depending on its processing status.

Accuracy of Information

We aim to keep all information on our website accurate and updated.

However, occasional errors may occur regarding product descriptions, pricing, offers, availability, or other information.

We reserve the right to correct such errors and update information without prior notice.

Intellectual Property

All website content, including text, graphics, logos, images, designs, layouts, and branding, is owned by or licensed to Dark Store, unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially use our content without prior written permission.

Prohibited Activities

You must not use our website to:

  • Violate applicable laws or regulations

  • Commit fraud or provide false information

  • Introduce viruses, malware, or harmful code

  • Attempt unauthorized access to our systems

  • Copy or misuse website content

  • Interfere with website security or functionality

  • Harass or harm other users

Third-Party Services

Our website may use third-party services such as payment gateways, logistics providers, analytics platforms, or other service providers.

These third parties may have their own terms and policies.

Dark Store is not responsible for the independent actions, policies, or services of third-party providers.

Limitation of Liability

To the maximum extent permitted by applicable law, Dark Store shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded under applicable Indian consumer laws.

Indemnification

You agree to indemnify and hold Dark Store harmless from claims, losses, damages, liabilities, or expenses resulting from your misuse of the website, violation of these Terms, or violation of applicable laws.

Changes to These Terms

We may update or modify these Terms of Service from time to time.

Updated Terms will be published on this page, and continued use of the website after updates constitutes acceptance of the revised Terms.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes shall be subject to the jurisdiction of the competent courts in India, subject to applicable consumer protection laws.