Refund policy

At Dark Store, we are committed to providing our customers with a smooth and satisfactory shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase.

This Refund and Returns Policy explains the process for requesting a return, replacement, or refund.

Refund Eligibility

Refund or return requests can be made within 15 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition in which it was received.

  • The item must be in its original packaging.

  • Proof of purchase, such as an order confirmation or receipt, may be required.

Return Process

Contact Customer Support

To initiate a return, please email us at darkstore.016@gmail.com with your order details and the reason for the return.

Return Shipping

Customers are responsible for return shipping charges unless the product received is damaged, defective, or incorrect.

Return Address

The appropriate return address and instructions will be provided by our customer support team after your return request has been reviewed and approved.

Please do not send any product back without receiving confirmation and return instructions from us.

Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide your order details along with clear photographs or videos showing the issue.

Once verified, we may arrange a replacement or issue a full refund, depending on the circumstances.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or customized products

  • Gift cards or vouchers

  • Final sale or clearance items

  • Products that have been used, damaged, or altered after delivery

Refund Processing

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved Refunds

Approved refunds will generally be processed within 7–10 business days to the original payment method used for the purchase.

Depending on your bank or payment provider, additional processing time may apply.

Rejected Refunds

If the returned product does not meet our eligibility requirements, we will notify you through email.

Late or Missing Refunds

If you have not received your approved refund within the expected processing period:

  1. Check your bank account again.

  2. Contact your bank, credit card provider, UPI provider, or payment service provider, as processing times may vary.

  3. If the issue still remains unresolved, contact us at darkstore.016@gmail.com.