Privacy policy

At Dark Store, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you visit or place an order with Dark Store, we may collect information such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and purchase details

  • Payment-related information

  • Device, browser, and website usage information

Payment details are generally processed securely through our payment service providers and are not directly stored by us.

How We Use Your Information

We may use your information to:

  • Process and fulfil your orders

  • Provide shipping and delivery updates

  • Communicate regarding your purchases

  • Handle returns, refunds, and customer support

  • Improve our website and customer experience

  • Prevent fraudulent or unauthorized transactions

  • Send promotional offers or updates where permitted

Sharing of Information

We may share necessary information with trusted third-party service providers who help us operate our business, including:

  • Payment gateways

  • Courier and delivery partners

  • Order fulfilment partners

  • Website and hosting providers

  • Analytics and marketing service providers

We only share information necessary to provide these services.

Cookies and Tracking Technologies

Dark Store may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences, and support marketing activities.

You may manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure.

Marketing Communications

If you choose to receive promotional emails, messages, or offers from us, you may unsubscribe at any time using the available unsubscribe option or by contacting us.

Third-Party Services

Our website may contain links to third-party websites or use third-party services.

Dark Store is not responsible for the privacy practices, policies, or content of third-party websites or service providers.

Your Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate business or legal requirements.

Data Retention

We may retain your personal information for as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Maintain business and accounting records

  • Meet legal or regulatory requirements

  • Resolve disputes

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website operations, or legal requirements.

Any updated version will be posted on this page.